Questions & Answers

• What are your standard payment terms? Standard deposit is 50% of Fee. But we will work with you based on your budget..

• What is your customer satisfication cancellation policy? If you are not satisfied with our service we will provide a 35% refund if our services are cancelled within 30 days of signing the contract.

• What is your event cancellation policy? Event cancellation is based on the customer Agreement. Fees are non refundable, but can be applied to future events..

• How many months in advance do I need to reserve your services for my wedding date? Full service - Minimum of 12 months in advance is preferred. Partial Minimum of 7 months. "Day of" Minimum 6 weeks prior to your event..

• What makes you different from other local coordinators? Why should someone hire you? We are not the typical Wedding planners. When we plan an event it becomes our event. We are a family-owned business that prides ourselves on being personable with our clients. We Fight for everything our clients want. If you want someone that will go to the mat for you and make sure your event is a TKO, A Platinum Affair, LLC is the place to come. .

• Do you charge hourly, a flat rate or a percentage of my overall budget? We Charge a flat rate. some events require we cahrge a percentage of the budget (Social Evnets or Corporate events usually app.

• Can you assist with travel plans for out of town guests? Our honeymoon plans? We also assist with travel plans and accomodations for out of town guest. We will also assist you with booking you Honeymoon!.

• Do you charge for an initial meeting? If so, is this amount credited should we hire you? All consultations are complimentary.

• How many hours are you on site the day of the wedding/event? We are on site for the entire event until the end..

• When developing our wedding/event budget, how do you personalize this experience to our needs? We have a Budget planning meeting to decide the cost of the things for your wedding. We tailor it based on your needs and the things you want for your wedding. We also do a midway budget meeting to assess where we are with your budget..

• Are you present at all vendor meetings? Do you pay the vendor fees and we pay you one lump sum? All vendor meeting are scheduled by A Platinum Affair. Depending on the type of service you hvae we will be at each vendor meeting. Vendor fees are paid by the customer unless previous arrangements have been made for A Platinum Affair to handle the vendor fees upfront..

• What is the largest wedding or event you’ve managed? 350 Guests.

• What if you become ill or cannot come to the wedding? Who will stand in for you? If one of us was to become ill. We do have back -up staff to cover events..

• Do you employ other people to help you plan events? How much extra for additional staff? Additional staff is already calculated into the total planning fee based on the amount of guests and the services we are providing. Each event we do has a minimum of 2 planners and that is for up to 150 guests. If you will be having over 150 guests additional staff is a flat $100 fee..

• Do you recommend specific wedding professionals? Did you get referral fees? We do not recommend specific wedding professionals. The professionalswe recommend to yu will be based on the locationof your wedding and your budget. We do not accept refeeral fees from vendors..

• How do you assist in planning a wedding? What services do you provide? We provide Full service, Partial, and Day of service. We help with securing the location ofr your event, helping the bride find her dress, securing the caterer. Any vendor needed for the event we will locate them. We become your new best friend..

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