Questions & Answers

• How many months in advance do I need to reserve your services for my wedding date? We recommend at least 6 months in advance. If you are planning on getting married during a popular wedding month (i.e. May & June), we recommend at least 9 months..

• Will I get the master tape? How many copies come with the package? Kemp Video retains all masters. Depending on package chosen, 1 to 3 copies come with the package. Additional copies are available for an additional charge..

• Will you attend the rehearsal? the rehearsal dinner? We will attend the rehearsal to block out all shots and angles. Generally, we do not attend the rehearsal dinner..

• What is your event cancellation policy? We require a 20% non-refundable deposit to reserve dates. Half the balance is due at the rehearsal. Remaining balance is due when video is delivered. If there is a cancellation, the couple loses the 20% deposit..

• What is your customer satisfication cancellation policy? We require a 20% non-refundable deposit to reserve dates. Half the balance due at rehearsal. The remaining balance is due when video is delivered. If there is a cancellation, the couple loses the 20% deposit..

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