Questions & Answers

• What is your customer satisfication cancellation policy? The quality of my work and the quality of the equipment I used are guaranteed to be of professional quality. Deposits are non-refundable. With at least 30 days written notice of cancellation, any amount paid, over and above the deposit will be returned. Less than 30 days notice and 50% of all fees paid, over and above the deposit, will be returned. Less than two weeks notice and all fees paid are considered earned..

• Will I get the master tape? How many copies come with the package? All weddings are delivered in DVD format, but VHS copies are available for an additional fee. For an additional fee you can get a Master Videotape of your wedding on either Mini-DV or DVCam format..

• Will you attend the rehearsal? the rehearsal dinner? I you so desire, I will attend the rehearsal and rehearsal dinner. Depending upon the package you ordered, there may be an additional cost. .

• What is your event cancellation policy? In the event of a cancellation at least 30 days in advance of the wedding, all monies paid, less the deposit, will be returned to the client. However, if the event is cancelled with less than 30 days notice, all monies paid are considered earned and are not refundable. If a client cancels on the date of the event the entire contract amount is considered earned..

• What are your standard payment terms? A $500 non-refundable deposit will secure your date. A 50% payment on the package price is due at least 30 days prior to the event, and the balance is due prior to delivery of your wedding video..

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